SHIPPING & RETURNS
SHIPPING POLICY
We offer free shipping within Canada and $25 flat rate shipping on all USA orders.
Typically we ship using Canada Post or USPS or FedEx. However, if there is a shipping method that works better for you we are happy to go that route.
If you live in a rural area sometimes getting your package to you can be challenging. In some cases the courier has had to leave the package at the closest depot, requiring you to then pick it up. If you do live in a rural area letting us know ahead of time can help us choose the best method.
In-stock orders ship within 3-5 business days of receiving payment.
Custom orders generally take 8-10 weeks but can take longer depending on complexity of the design, wool availability and production volumes at the time of order.
RETURN & EXCHANGE POLICY
If you are not happy with your purchase we will gladly accept a return or exchange.
Returns are simple and possible within 15 days of receiving your pad however, shipping cost to return an item is 100% the buyers responsibility.
In order to receive a full refund the item must be returned in the same condition it was received, it cannot have been on a horse. Returns received not in the same condition they were sent will only be eligible for a partial refund.
Please note: Cancelled orders of custom saddle blankets and blankets not in stock are only eligible for a partial refund.